Updates from the Practice Team

Thursday 6th Sept 5pm close

Sep 02 2018

On Thursday 6th September we will be closing at 5pm, our phones will also be manned until this time. This is due to staff training, we apologies for any inconvenience caused. 

Phone lines back in action

Jul 18 2018

This morning, Wednesday 18th July, our phones were not working for around 90 minutes.  The issue was identified and remedied as soon as possible, we apologies for any inconvenience this caused you. 

Current problem with phone line

Jul 18 2018

Our phones are not working this morning. We are working on getting this fixed as soon as possible. In the meantime you can still order repeats via scriptline and for non urgent things email us at admin@knm.co.nz. We will update the website when know more. If it is an emergency please call 111 or use afterhours  on Adelaide road for urgent matters. 

Extended Opening Hours

Jun 13 2018

Thank you for all your responses to our survey about increasing our hours. We were delighted that so many of our patients took the time to reply.  The results show that opening later in the evenings is the option which suits most people. So from Monday 25 June you will be able to book GP appointments up until 5.45pm Mondays to Thursdays. We believe that you get better care if you see your own doctor at each visit where possible, so we hope that you will be able to book on the night of the week your doctor is working.

Dr Scotty Newman will be working later on Mondays, Dr Guy Jenner on Tuesdays, Dr Kirsten Crooke on Wednesdays, Dr Emma Dunning on Thursdays. 

Dr Emily Cavana will now be working on alternate Friday afternoons in addition to her usual Monday and Wednesday mornings.

Queen's Birthday closing

May 30 2018

We will be closed on Monday 4th June for the Queen's Birthday public holiday. We will re-open at 8am on Tuesday 5th June.

Needing an appointment on the day?

Mar 29 2018
If you ring in the morning asking for an appointment with your doctor on the same day often there isn’t one available. So we’re trying out a new way of caring for you. You might be offered the option of your doctor phoning you back to find out what you need.  Your doctor might be able to help you over the phone, or arrange tests before an appointment on another day, or write you a prescription.  At other times our receptionist or nurse might the one to help you. You don’t need to do anything differently, if this is an option for you our receptionist will talk with you about this when you ring.

Health Care Home & Extended Hours Poll

Mar 29 2018

Kelburn Northland Medical is introducing a new model of care called Health Care Home and we would like  your opinion on extending our hours. For more information click here

Toys

Mar 26 2018

Our toys are washed and or disinfected once a week.  For the protection of our little patients if your child has diarrohea or vomiting, a skin condition or an infectious disease such as chicken pox we ask that they not play with the toys.  If you feel a toy needs cleaning please let a staff member know.

Copyright : Compass Health 2018