How do I book an appointment?
You can book an appointment by calling reception on 04 939 9551 or if you are registered to the patient portal you can book a Doctors appointment by logging on at: www.myindici.co.nz and clicking appointments.
How do I cancel my appointment?
Missed appointments and late cancellations reduce our ability to care for our patients. We require 2 hours notice to cancel appointments other wise there will be a charge to your account. You can cancel via the patient portal, or by calling reception on 04 939 9551.
How do I order repeat prescriptions?
Repeat prescriptions take 2 working days to complete. Please have the name and dosage of your medication ready, as well as the name of the pharmacy you would like the prescription sent to. The charge for a repeat prescription is $25. If you are registered to the patient portal you can order your repeat prescription by logging on at indici and clicking into the medications button. You can also order your repeat medication by calling us on 04 939 9551 and selecting option 2. If you require an urgent prescription (same day turnaround) there is an addition charge of $10.
How do I change my address and phone number?
If you are registered to the patient portal you can change your details through this. You can also change your details with reception at your next appointment or call us on 04 939 9551
How do I get the most out of my appointment?
7 Ways to Get The Most from your 15 minute GP Appointment
- Don’t Bring a (Long) List
Did you know an appointment with the doctor (or nurse) is 15 minutes. This is enough time usually to deal with one major or a couple of minor issues. If you have more than this to discuss you can book a double appointment so that we can give your concerns the time they deserve. This also helps to reduce the chances of us running late. - Be On Time
Despite our best efforts some problems are more serious and can require more than the allotted 15 minutes. We do our best to be punctual and if patients arrive late this has a knock-on effect on those coming after you. For this reason we may not be able to see you if you arrive more than 5 minutes after your appointment start time. - Get the Important Issue Out First
If you are worried about a particular symptoms, eg. chest pain or new breast lump, please mention it at the beginning so we don’t spend the 15 minutes talking about your verrucas or other minor issues (Yes, we can easily spend 15 minutes talking about verrucas!) - Be Chronological and Specific with your story
It’s worth having a little think before your appointment so you have the details of your story nice and clear for the doctor. When thinking of timings try to be specific with hours/days/weeks/months rather than ‘a long time’ which can mean different things to different people. - Dr Google or not to Google…
It is very common to search the internet for ideas as to what may be causing your symptoms. If this has raised possible diagnoses that are now concerning you please share your concerns. However then let us do our job, take a history and examine you, before we can then discuss whether the internet has been accurate (or not!) in your situation. - There is no need to be embarrassed
Doctors are used to dealing with all areas of the body and are very happy to be shown anything. - Be courteous
Please be nice to all of our team. We are all here to help you. There may be times when we get a little busy but we will still be doing our best. A smile or thank you is always appreciated.
- Don’t Bring a (Long) List
How will I know about test results?
When your doctor or nurse organises a test for you it is a good idea to discuss whether and how you will find out the result. If you are a user of the portal, myindici, your results will be visible once they have been reviewed. They may be times when your agreement with your provider is that normal or expected results will not be notified. Please make contact with the medical centre if you have questions. If your tests have been organised by an outside agency they are responsible for informing you of the results.
Why do I have to pay for a telephone consultation with my GP?
Your GP will use the same experience and clinical knowledge to provide your medical care by telephone or video consultation as they use in a face to face consultation. The service is the same and the charge is the same, even though the medium is different. What if I didn’t ask to be called? When providing ongoing medications we need to check that your medication is still the right one for you, that it is effective and not causing side effects (some of which you may not be aware are connected to your medication) This check will happen every 3 – 12 months depending on your health. If it has been longer than this we would previously have advised that you to come in for an appointment. At present we may do this by telephone. The charge for the consultation will be the same. Sometimes you may ask a question via the portal or phone which your GP knows requires a consultation. Previously we would have advised you to make an appointment. Now we may do this consultation over the telephone. The charge for the consultation will be the same.
Struggling to afford an appointment
We are aware that these are tough financial times for many. If you are now eligible for a community services card this will make your consultations cheaper, including virtual consultations. You can ask your doctor if you are eligible for Long Term Conditions funding – as the name suggests this is for ongoing medical problems like heart failure, not short term problems like skin infections. If you would like to pay your invoice by instalments you can talk to one of our admin team when you are here for an appointment. You could also call us on 049399551 and ask to speak to someone about your account, or email us admin@knm.co.nz